Frequently asked questions.

Filling in the guided questions takes about 10 to 45 minutes depending on the structure, and you can save and come back. Once you have paid, a lawyer reviews your application within 1 to 3 working days and files it with the Registrar-General. The Registrar typically issues your certificate in 5 to 14 working days, or 1 to 3 working days with express processing.

Every price has two parts: the government fee we pay to the Registrar-General on your behalf, and our fixed service fee. A sole proprietorship starts from GHS 470 (GHS 120 government fee plus GHS 350 service fee). A private company limited by shares starts from GHS 2,010 (GHS 510 plus GHS 1,500), plus stamp duty of 1% of your stated capital. Both parts are itemised on your bill before you pay.

Every person you list needs a Ghana Card or passport, a passport photo and proof of address. Company shareholders and directors also need a TIN certificate. A corporate shareholder provides its certificate of incorporation, constitution and a board resolution. You upload each document in your dashboard, and the full list for your structure is on the What you'll need page.

Yes. A passport is accepted in place of a Ghana Card, and everything happens online: the questions, the uploads and the payment. If you need the certificate quickly, express processing brings the Registrar's time down to 1 to 3 working days (from GHS 400 for a sole proprietorship, GHS 1,000 for a company limited by shares).

A sole proprietorship suits one person trading under a business name. A partnership is two or more people running a business together. A private company limited by shares is the standard company where owners hold shares and directors run it. A company limited by guarantee is for non-profits such as NGOs, churches and associations. An unlimited liability company is common for professional practices whose members accept unlimited liability. If you are unsure, contact us before you start.

Every company must name a secretary, the officer responsible for keeping the company's records and filings in order. A beneficial owner is a person who ultimately owns or controls a significant share of the company, even if the shares are held through someone else. The Registrar requires both to be declared, and the guided questions walk you through each.

# [confirm w/ Seth]: the no-extra-fee promise below is a service policy, not app behaviour. You give us three names in order of preference. If the Registrar rejects your first choice, we move to the next one without a new filing fee. If all three are rejected, we ask you for new names in your dashboard.

Before filing, a lawyer checks every answer and document. If something is missing, unclear or inconsistent, it appears as a correction in your dashboard with a note on what to change. You fix it and resubmit, and review continues from there. Nothing is filed until everything is in order.

Every shareholder and director of a company needs a TIN (tax identification number) from the Ghana Revenue Authority, and you upload the certificate with their documents. For sole proprietorships and partnerships, the TIN is issued with the registration. # [confirm w/ Seth]

Your Ghana Card, TIN and other personal details are encrypted at rest, and only your assigned lawyer and Keystone administrators can see them. We use your information only to prepare and file your registration.

Yes, as long as we have not yet filed with the Registrar. We refund what you paid, less any government fee already paid to the Registrar on your behalf. Once an application is filed, the government fee cannot be recovered.

By mobile money: MTN MoMo, Telecel Cash or AirtelTigo Money. The government fee, our service fee and any extras such as express processing or the partnership agreement drafting (GHS 600) are itemised before you confirm.